Our website is accessible generally on the World Wide Web. We do not undertake to sell any product or service to any customer or in any country outside Australia. We do not represent that the content of our website complies with the laws of any country other than Australia. If You access our website from outside Australia, You do so at your own risk and You are responsible for ensuring that your use of our website complies with the laws in the place where You access the site.

This website submits to and is to be read in accordance with the law of the laws of the State of Queensland and the Commonwealth of Australia.


1.1. Copyright Statement

This website and its contents, including all images, graphics, text and designs, unless otherwise referenced, are subject to copyright in accordance with the laws of the Commonwealth of Australia, and remain the property of Chadland Pty Ltd (ABN 99 010 942 462). All rights are reserved.

No part of this website is to be reproduced or copied without the prior written consent of the copyright holder. Requests for written consent can be sent to Tile City, 27 Barbara Street, Stafford QLD 4053 or by email to [email protected]


In accessing and transacting using the online shopping cart in this website, You agree to be bound by the following terms and conditions in relation to the sale and purchase of goods and services through this website. Your positive confirmation that You have read and accept these terms and conditions, as required on the online shopping cart checkout page, is, for the purposes of the common law of contract, as may be modified or adapted by statute, your positive acceptance of the terms and conditions and your express agreement to these terms and conditions forming a part of the contract of sale.

2.1. General Terms

2.1.1. Parties
Chadland Pty Ltd (ABN 99 010 942 462) trading as Tile City (Us, We, Our, etc. and Tile City) being the Seller of the first part, have for sale the products listed for sale on this website, online store, or via our retail stores and wholesale salespeople.
You, our customer, being the Buyer of the second part, offer to purchase the products selected in your online Shopping Cart as per the detail of that order. You warrant to Us that You are the card holder of any credit card used in any online transaction.


2.1.2. Refund Policy

All sales are final and no refunds will be made unless required to do so by law.
Notwithstanding the above, We may, at Our sole discretion, offer that we will accept return of full and unopened packets of stock on such terms as We determine. Generally We offer the return of stock on the follow basis:

  1. Payment to you of a refund of 80% of the total purchase price for the stock, on the basis of a 20% re-handling fee; 
  2. Return of stock in full, unopened packets, with no damage, discolouration or other changes to the stock;
  3. Where we still stock or maintain for sale the same stock;
  4. You pay for all shipping costs;
  5. The returns are to be made within twenty-one (21) days from the date of purchase. 


2.1.3. Shipping Fees
We will charge to You an amount for shipping in accordance with any amount, quote or price displayed either instore or in the online shopping cart. You agree to pay to us the shipping costs quoted.

If the quoted shipping amount changes We will contact You and advise You of the change.

The shipping price quoted and agreed is for the delivery of the stock to Your nominated delivery address only. It includes delivery of the stock to an undercover location at road access level only, and does not include the delivery of the stock within a premises or site. Stock may be delivered to an undercover location (eg. garage or carport) at the discretion of the deliverer.

If the shipping costs component remains unpaid We reserve the right to either refuse to sell You the stock and not complete Your order, or to complete the sale and require you to collect the stock from our nominated collection point. In the later circumstance the stock will be held at your risk from completion of the order until collected.


2.1.4. Pricing
Prices are subject to change at any time at our discretion, and without notice. All prices quoted on this website are in Australian Dollars.

Prices quoted for our retail products are inclusive of GST.

Prices quoted for our wholesale products are exclusive of GST.

Where an error has occurred in the listing price of an item on this website, we reserve the right to cancel your order. We will endeavour to contact You in relation to such a cancellation and to refund any amounts incorrectly charged to You. We will also endeavour to re-offer the products to You for sale at their corrected price.

Prices may vary between our stores, and between our online store and our retail stores. Prices in our online store, including any online promotional pricings, may not be matched in our retail stores. 


2.1.5. No representations

You acknowledge and agree that no employee of Tile City, sales representative, agent or other person has authority from Us to make promises, representations warranties or assurances on behalf of Us, including but not limited to quantities estimated from plans.

You confirm and represent to Us that you are not entering into this purchase agreement on the basis of any promises, representations, estimates, warranties or assurances other than those reduced to specific writing and held out to be as such by Us.

You understand and acknowledge that due to the above clauses it is likely that You will be unable to sue Us in relation to any promises, representations, estimates, warranties or assurances.


2.1.6. Product Availability

Our stock may vary from time to time, and from store to store, including Our online store. While every best effort is made to update Our online store to ensure that where products are no longer available, or temporarily out of stock, this is updated on Our online store, We cannot guarantee that Our online store is up to date with respect to product availability. Should an item be out of stock We will contact You as soon as possible after Your order has been submitted to notify You of this. We accept no liability and You agree that You indemnify Us in relation to any loss caused as a result of any reliance on the implied product availability evident on our online store or at Our physical stores.


2.1.7. Description of Goods

We do not warrant that product descriptions contained on this website are accurate, complete or current. This includes any photos, text, or titles, headings or product codes, supplier details, etc. Should You require certain product specifications we strongly suggest that You call Us to discuss your requirements.

We have made every effort to display as accurately as possible the colours of Our products that appear on the site. However, as the actual colours You see depend on your monitor, We cannot guarantee that your monitors display of any colour will be accurate.


2.1.8. Applicable Law

You agree that these terms and conditions, and any other express or implied terms and conditions as may be applicable in relation to any contract for sale of goods or services entered into between You and Us, either arising as a result of a transaction occurring through this website, or through any other means, are to be governed by the laws of the State of Queensland and the Commonwealth of Australia, and You and Us hereby expressly submit to the jurisdiction of the State of Queensland, or the Commonwealth of Australia, as may be applicable. You and Us agree that any legal action that may be commenced in relation to these terms and conditions, or any other contract associated with these terms and conditions or our business, will be commenced in the appropriate forum, being either in the State of Queensland or in the jurisdiction of the Commonwealth of Australia. 


2.1.9. Changes to these Terms and Conditions

We reserve the right to change these terms and conditions at any time and without notice. We will endeavour to have any updated terms and conditions uploaded to this website as soon as possible.